How to reduce the failure rate of consumption?

Transaction Failure: Refers to an attempt by a merchant to debit a card that fails.

Transaction Failure Rate: The number of failed transactions divided by the total number of transactions.

Main Reasons for Transaction Failures:

1) Insufficient card balance
2) Abnormal card status (locked, frozen, deleted)
3) Incorrect card information entered: errors in expiration date, CVV2, etc.
4) Merchant-side (acquiring institution) risk control reasons that lead to transaction rejection: abnormal transaction environments, etc.

How to Reduce the Transaction Failure Rate?

1) Ensure sufficient card balance for debiting: Each card's balance is independent and must be recharged individually. Monitor the "Card Available Balance" by clicking on the "Card Details" page to check the card's real-time data.

2) Monitor the transaction failure records and take corresponding measures:
   a) Insufficient card balance: Recharge the card timely.
   b) Abnormal card status: If the card is locked or frozen, transactions can't be processed. If the card needs to continue being used, unfreeze it and ensure sufficient balance. If the card needs to be stopped, try to unlink it on the merchant side before deleting it in the VM system. If the merchant attempts to debit a deleted card, it will still result in a transaction failure.
   c) Reject specific merchant transactions: If risk control issues prevent the card from being used at high-risk merchants, stop using that card segment at high-risk merchants.
   d) Card status: Lost, do not allow pre-authorized transactions: If the user has not actively locked or deleted the card, but the transaction history indicates an abnormal card status (lost & canceled), the card was likely restricted by the issuing bank due to a significant number of abnormal transactions (lost & canceled). Common reasons are: 1. Numerous transactions below $1. 2. Numerous transaction failures. 3. Numerous authorization cancellations (no actual transactions). 4. Transactions at high-risk merchants or suspected card theft. How to avoid: Don't engage in high-risk transactions!

Common Issues:

1. Unable to delete a card after it has been stopped?
   If there are unsettled transaction records (i.e., the card has a frozen balance), wait for the settlement to complete before retrying to delete the card; usually, it takes 1-7 days for the settlement to complete. If it is not unfrozen after 30 days, contact customer service for feedback. If you have attempted to "delete card" multiple times without success, you can contact customer service for feedback.