How to reduce the failure rate of consumption?

Transaction Failure: This refers to the situation where a card is used by a merchant to make a purchase, but the charge is unsuccessful (commonly understood as "transaction rejection").

Transaction Failure Rate: The number of failed transactions over the total number of transactions.

Main reasons for transaction failures:

1) Insufficient card balance
2) Abnormal card status (locked, frozen, deleted)
3) Incorrect card information input: errors in entering expiration date, CVV2, etc.
4) Transaction rejection by the merchant side (acquiring institution) due to risk control reasons: such as abnormal transaction environment.

How to reduce the transaction failure rate?

1) Ensure sufficient card balance for charges: Each card's balance is independent and must be recharged separately; pay attention to the "available card balance," which can be checked by clicking on the "Card Details" page.

2) Pay attention to the transaction failure records and take corresponding measures. In the user backend-"transaction failure records" list, you can check the records of failed transactions and take measures based on the reasons for failure:

a) Insufficient card balance: timely card recharge
b) Abnormal card status: Cards that are locked or frozen cannot complete transactions successfully. If the card needs to continue to be used, it must be thawed and ensured there is enough balance for charges. If the card needs to be discontinued, it has to be deleted! Generally, after deletion, if the merchant requests charges a few times, they will stop.
c) Refusing specific merchant transactions: Due to risk control reasons, the card cannot be used at high-risk merchants. Please discontinue using this card segment at high-risk merchants.
d) Card status: reported lost, not allowed for pre-authorized transactions: If there is no active locking or deleting of the card by the user, but the transaction record indicates an abnormal card status (reported lost & canceled), it is because the card has a large number of abnormal transactions leading to restrictions by the issuing bank (reported lost & canceled); main reasons for abnormal transactions: 1. A large number of transactions below $1 2. A large number of transaction failures 3. A large number of authorization cancellations (i.e., no actual consumption) 4. Consumption at high-risk merchants or suspected card theft. How to avoid: Do not engage in high-risk transactions with the card!

Common issues:

1. Unable to delete the card after discontinuation?
If the card has a transaction record not yet settled (i.e., there is a frozen balance), wait for the settlement to complete and then try deleting the card again; typically, settlement is completed within 1-7 days; if it is not unfrozen after 30 days, contact customer service for feedback. If multiple attempts to "delete the card" are unsuccessful, contact customer service for feedback.